Refund and Cancellation Policy

1) Payment rules

• Free starter credits never expire while the account remains active. Deleting an account forfeits all remaining credits. Recreating an account with the same email starts with zero credits and does not receive another free-credit grant. Paid passes are Weekend Sprint (3 days), Application Week (7 days) and Job Search Pro (30 days); every paid pass may use every available model. Prices are in INR and payments use Razorpay.
• Passes last exactly 3, 7 or 30 days from activation. The checkout total is the final amount charged, including any credits you add at purchase.
• One-time purchases expire without another charge. Automatic renewal is available for 7-day and 30-day passes, for up to 52 or 12 payments respectively. Three-day passes are one-time purchases. Each successful renewal starts a new paid period and grants its included credits.
• Cancel recurring billing from Billing before the next charge. Paid access remains until the end of the paid period. Failed renewals do not grant another period. No automatic plan upgrades or price changes apply to an existing mandate.
• Included credits expire with their paid period and do not roll over. Completed AI tasks use credits according to the model selected and work involved, including search and research. Failed calls, reused results, manual edits, previews and downloads do not consume credits. Generous hourly fair-use limits apply; if you reach a limit, wait for it to reset before continuing.
• Top-ups are sold in increments of 10 credits at the fixed price per credit shown at checkout, with no processing deduction, either together with a pass or at any time while a paid pass is active. They expire 12 calendar months after payment; the expiry date is shown before you pay and in Billing. An active paid pass is required to spend them. Unexpired top-ups remain on your account between paid passes; they do not extend access.
• Purchases are final, subject to applicable law. Service faults may be remedied with extra days or extra credit on the same plan. Where money must go back, a refund request from Billing, one per payment, is reviewed and paid through Razorpay to the original method.

2) What this covers

This policy applies to every paid plan, pass and credit top-up bought on Prepico. Payments are taken by Razorpay in INR. The free plan is not affected.

3) Refunds

Payments are final in the ordinary course: unused days, unused credit, a change of mind and not using the service during the paid period are not refunded.

Where money must go back, ask from Billing: one request per payment, stating the reason. A person reviews it and may approve the full amount or a part of it, or decline with a reason you can read on your Billing page. Approved refunds are paid through Razorpay to the original payment method. A full refund ends the paid period and the credit that came with that payment; a partial refund keeps access.

4) If something went wrong on our side

Our first remedy is time and credit, not money. If a fault on our side stopped you from using what you paid for, write to us before your plan ends and tell us what happened.

• Where we agree, we add extra days to the plan you are on and, or, extra credit that lasts as long as the plan.
• Extra days and credit apply to the exact same plan and account. They are never converted to cash or moved to another plan or account.
• How much depends on what the fault cost you; we decide case by case and tell you in writing.

5) Cancellation

• One-time purchases end without renewal. Recurring subscriptions can be cancelled from Billing before the next charge. Cancelling automatic renewal preserves the current paid period. Account deletion first cancels all recurring mandates; if the provider cannot confirm cancellation, deletion pauses for a retry.
• If you delete your account, the plan ends immediately and the remaining days are forfeited without refund.

6) Failed or duplicate payments

If Razorpay confirmed a payment but no plan appeared on your account, use Check payment on your Billing page or write to us with the payment reference and we correct the account. If one purchase was charged twice, open a refund request on the duplicate from Billing; it is refunded through Razorpay.

7) Changes

We may update this policy. Material changes will be communicated by email or in-app notice with an effective date. The policy in force when you paid applies to that purchase.

8) Contact

Email: sujatakumari@prepico.ai.

Concerns and complaints: write to sujatakumari@prepico.ai with the subject "Concern". We acknowledge within 2 to 5 business days and aim to resolve within 5 to 10 business days.

Prepico is operated by DataShastri, India (GSTIN 09EJYPK1192J1ZE).