Help
Questions and answers
Straight answers about the product, the assistant, plans and your data. If yours is not here, a person replies by email.
Getting started
What is a Base Resume, and why does everything start there?
The one complete resume with everything you have done. Every tailored copy for a specific job starts from it, so you edit facts once and reuse them everywhere. Cover letters, the LinkedIn profile and interview prep all read from it too.
How do I tailor a resume for a specific job?
In Jobs: find a posting or add one, run the fit check, then choose Tailor a copy. The copy takes the job title, puts your skills in the order the posting uses and rewrites the summary in its words. You review every change before it is kept, and the Base Resume itself is never edited by tailoring.
Why does interview prep need a job description?
Questions come from the requirements in the job description, matched against your profile’s Base Resume. Save the description with an application in Jobs, then choose that application in Interview prep. Select topics, difficulty and up to 20 questions, practise with text or voice, and review your feedback and progress.
Where are my downloads?
Tailored documents, the small link under Setup in the sidebar, lists every application with its resume and letter, a preview and PDF or Word downloads. The Base Resume and the all-purpose cover letter download from their own pages.
The assistant
Will it make things up about me?
No. The assistant is limited to rephrasing what you wrote. Where a number would strengthen a line, it leaves a slot for you to fill. Anything new it introduces is highlighted and has to be confirmed by you before approval.
Do I have to use the assistant?
No. The editor, the cover letter, the company list and the tracker all work by hand, free, without limits. The assistant is there when you want a faster first draft.
Who can see my resume?
You, and our systems in order to run the product. When you ask the assistant for a suggestion, the text it works on is sent to OpenAI or Anthropic to produce that suggestion; it is not used to train models. Nothing is sold, and nothing is shared with employers.
Plans and limits
What is included free, and what do the passes add?
Free includes starter credits that never expire, one resume, one PDF and one Word download. Weekend Sprint (3 days), Application Week (7 days) and Job Search Pro (30 days) remove the counts, include credits, and may use every model. They differ only in how long the credits stay usable and how many come included; credits cost the same on every pass. The 7 and 30-day passes can renew automatically.
What are credits and how do they work?
Credits pay for AI assistance across Prepico. Each completed task uses credits based on the model and the work involved. Your balance and usage history show what was used. Failed calls, reused results, manual edits, previews and downloads do not consume credits. Included credits expire with the pass. Top-ups come in 10-credit steps at one flat price, at checkout or any time while your pass is active; they expire 12 months after payment and need an active paid pass to spend. The earliest-expiring eligible credits are used first.
Which models can I use, and what do they cost in credits?
Every model, on every paid pass. Passes start on a balanced model; efficient models make credits last longest and stronger ones use more credits for the same task, each a saved choice in Model selection. Your choice is saved across devices and per feature.
What happens if I hit a limit mid-application?
Editing by hand keeps working, so you can always finish the application yourself. On Free the one-time allowances (one resume, one download of each kind) do not reset; a plan has no such counts. If your credit runs out, add credit from Billing or wait for the next period. Fair-use limits per hour only stop runaway loops and clear on their own. If a fault on our side used up credit, write to us with what happened and we put it right with extra days or extra credit on your plan.
Can I get a refund?
Payments are final in the ordinary course: unused days, unused credit and a change of mind are not refunded. If a fault on our side stopped you from using what you paid for, we add days or credit to your plan. Where money must go back, a duplicate or wrong charge for instance, ask from your Billing page: one request per payment, reviewed by a person, paid back through Razorpay to the same method. Automatic renewal can be stopped from Billing before the next charge; access runs to the end of the paid period. The Refund and Cancellation Policy has the details.
Refund and Cancellation PolicyHow do I get an invoice?
Every payment gets a numbered invoice the moment it is confirmed. Download it from the confirmation page or any time from Billing.
Account and data
Why do I need to verify my email?
Verification proves the address is yours, so password resets and account emails reach you and nobody else. It blocks nothing today. If the email did not arrive, check spam, then use Resend in the banner at the top of your workspace.
Can I use Prepico outside India?
Prepico is built for Indian job seekers first, with INR pricing and Naukri and LinkedIn vocabulary, and is currently offered to users in India. Other countries follow later.
How do I delete my account and everything in it?
Account, then Delete account. It erases your documents, applications, letters and settings at once and keeps one anonymised record of the deletion, as the law requires. Days left on a paid plan are forfeited without refund.
Help
Something looks wrong. How do I report it?
Signed in, raise a ticket at the end of this page with the page you were on and what you expected; a person replies there and the thread stays private to your account. Or email sujatakumari@prepico.ai with the subject "Bug". For a wrong assistant suggestion, include the exact text and the section; we treat invented content as a defect. For concerns and complaints use the subject "Concern": we acknowledge within 2 to 5 business days and aim to resolve within 5 to 10.
Still stuck? Raise a ticket
Sign in to raise a ticket and read the replies here, or write to sujatakumari@prepico.ai.